At WestTech Distribution LLC, we are committed to providing reliable, efficient, and transparent delivery and return services. This policy outlines our procedures regarding order fulfillment, shipping methods, delivery terms, and product returns for items purchased through our platform.
1. Shipping & Fulfillment Policy
1.1 Order Processing Time
Standard Processing: All orders are processed within 1 to 2 business days (excluding weekends and major U.S. holidays) after receiving your order confirmation email.
Order Cut-Off Time: Orders placed before 2:00 PM EST will begin processing on the same business day. Orders placed after this time or over the weekend will begin processing on the following business day.
High-Volume Notice: During peak promotional periods, holidays, or unexpected volume surges, processing times may extend by 1–2 business days.
1.2 Shipping Rates & Delivery Estimates
Shipping charges for your order are calculated and displayed at checkout based on the total weight, dimensions, and delivery location.
| Shipping Option | Estimated Delivery Time | Standard Rate |
| Standard Ground | 3–5 Business Days | Calculated at Checkout |
| Expedited Shipping | 2 Business Days | Calculated at Checkout |
| Overnight Express | 1 Business Day | Calculated at Checkout |
Note: Delivery times are estimates provided by freight carriers and are not guaranteed.
1.3 Free Shipping Threshold
WestTech Distribution LLC offers Free Standard Ground Shipping on qualified domestic orders exceeding $200.00 USD (excluding taxes, freight surcharges, and heavy/bulky items).
1.4 Freight & Oversized Items
Large equipment, bulk orders, or hazardous materials may ship via LTL Freight. For freight deliveries:
The carrier will contact you via telephone to schedule a delivery window.
Liftgate service and inside delivery options are available at checkout for an additional fee.
A recipient aged 18 or older must be present to inspect and sign for the delivery.
1.5 Order Tracking
Upon order dispatch, you will receive an automated Shipping Confirmation email containing a tracking number and a link to trace your shipment in real time. Please allow up to 24 hours for the tracking information to update on the carrier's portal.
1.6 Shipping Destinations & Restrictions
Domestic: We ship to all 50 U.S. states and commercial addresses within the region.
P.O. Boxes & APO/FPO: Standard shipping to P.O. Boxes and military APO/FPO/DPO addresses is available for items meeting specific size and weight restrictions. Expedited and freight options are unavailable for these addresses.
International Shipping: For international orders, buyers are responsible for all applicable import customs duties, tariffs, taxes (VAT/GST), and brokerage fees levied by local governments.
2. Address Corrections & Undeliverable Packages
Incorrect Shipping Info: Customers are responsible for verifying the accuracy of the shipping address before completing checkout. Please contact us immediately at support@westtechdist.com if you notice an error.
Address Changes in Transit: Once a package has left our fulfillment center, address changes are subject to carrier intercept fees and cannot be guaranteed.
Undeliverable / Refused Shipments: Packages returned to WestTech Distribution LLC due to an incorrect address, failed delivery attempts, or refusal by the recipient will incur a 15% restocking fee plus return shipping charges.
3. Shipping Damage & Lost Packages
3.1 Damaged Upon Arrival
Inspect all packages immediately upon receipt.
If visible external damage exists, note the details on the carrier's delivery receipt before signing.
Take clear photos of the damaged packaging and product.
Contact WestTech Customer Support within 48 hours of delivery to initiate a damage claim.
3.2 Missing or Lost Packages
If tracking indicates that your package was delivered but you have not received it:
Check surrounding areas, building management, and inquire with neighbors.
Contact the shipping carrier to verify delivery details.
Notify WestTech Support within 5 business days of the marked delivery date so we can initiate a carrier search and investigation.
4. Return & Refund Policy
4.1 Return Period
WestTech Distribution LLC accepts returns within 30 days from the date of delivery. Returns requested beyond 30 days are subject to approval at our sole discretion and may incur higher restocking fees or store credit only.
4.2 Return Eligibility & Condition Requirements
To qualify for a return and full refund (minus shipping/restocking fees):
Products must be in brand-new, resalable condition.
Items must remain in their original packaging, including all internal materials, manuals, accessories, UPC codes, and protective wrappers.
Seal rings and security tapes must remain intact on sensitive electronic components.
4.3 Non-Returnable Items
The following items are final sale and non-returnable:
Opened software, licensed media, or downloadable products.
Customized, special-order, or built-to-order inventory.
Products damaged due to improper installation, misuse, or abuse.
Clearance, final markdowns, or refurbished items explicitly marked "As-Is."
4.4 Restocking Fees
Standard non-defective returns are subject to a 15% restocking fee to cover handling, inspection, and repackaging costs.
Items returned with missing parts, damaged original packaging, or signs of use may be rejected or charged a restocking fee of up to 30%.
5. Return Process & Instructions
Contact our Customer Support team at returns@westtechdist.com or log into your online portal account to submit a Return Merchandise Authorization (RMA) request. Provide your Order Number, SKU, and reason for return.
Once approved, you will receive an RMA Number and detailed return shipping instructions via email. Do not send items back without an active RMA number; unauthorized returns will be rejected.
Place the product in its original packaging along with all accessories and documentation. Pack it inside an outer shipping box with adequate padding. Clearly write the RMA number on the exterior box label.
Ship the package using a trackable shipping method (UPS, FedEx, or USPS Tracked). Unless the return is due to a WestTech error (e.g., wrong or defective item), the customer is responsible for return shipping expenses.
6. Refunds & Exchanges
6.1 Refund Processing
Once your return package arrives at our distribution warehouse, please allow 3–5 business days for our quality assurance team to inspect the condition of the returned item.
Upon approval, a refund will be processed back to your original method of payment.
Refunds typically take 3 to 7 business days to post to your bank or credit card account, depending on your financial institution.
Note: Original shipping fees are non-refundable.
6.2 Exchanges & Replacement Parts
If you received a defective or incorrect item, WestTech Distribution LLC will provide a prepaid return label and send a replacement item at no additional cost upon receipt and verification of the return.