At WestTech Distribution LLC ("WestTech," "we," "us," or "our"), we respect your personal privacy and are committed to protecting the security of your personal data. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, utilize our online services, or purchase products through our e-commerce platform.
Please read this policy carefully. By accessing or using our platform, you acknowledge that you have read, understood, and agree to the collection and use of your information as described herein.
1. Information We Collect
We collect information directly from you when you interact with our platform, automatically through tracking technologies, and from third-party partners.
1.1 Personal Data Provided Directly by You
Contact & Account Data: Name, business name, job title, email address, phone number, billing address, and shipping address when you create an account or place an order.
Financial & Payment Data: Payment card details, billing details, and credit limits for corporate tax accounts (processed securely via PCI-DSS compliant third-party payment gateways).
Transaction History: Records of products purchased, order values, return histories, and customer service inquiries.
User Content: Product reviews, inquiries submitted through contact forms, and communication logs with customer support.
1.2 Information Collected Automatically
Device & Usage Data: IP address, browser type, operating system, referring URL, time zone settings, pages viewed, and access times.
Geolocation Data: Approximate geographical location based on your IP address.
Interaction Logs: Clickstream data, session duration, and navigation paths across our site.
2. How We Use Your Information
We process your personal information for specific business operations and legal bases, including:
Order Processing & Delivery: Processing payments, fulfilling orders, arranging freight/shipping, and managing returns.
Account Management: Creating and maintaining your trade account, establishing credit lines, and verifying user identity.
Customer Support: Responding to inquiries, technical issues, and warranty or product claims.
Marketing Communications: Sending newsletter updates, promotional offers, and product recommendations (subject to your opt-in preferences).
Analytics & Site Optimization: Analyzing website performance, user trends, and optimizing user interface features.
Security & Fraud Prevention: Detecting, preventing, and investigating fraudulent transactions, unauthorized access, or illegal activities.
Legal Compliance: Fulfilling tax obligations, accounting requirements, and regulatory reporting.
3. Sharing & Disclosure of Information
WestTech Distribution LLC does not sell, rent, or trade your personal information to third parties. We share your data only with trusted partners under strict confidentiality agreements:
Service Providers & Logistics: Third-party vendors who provide payment processing, freight delivery (UPS, FedEx, LTL carriers), cloud hosting, email delivery, and customer service software.
Business Partners: Suppliers and manufacturers for direct drop-shipping, warranty activations, or product recalls.
Legal Requirements: Courts, law enforcement agencies, or regulatory authorities when required by subpoena, search warrant, or applicable law.
Corporate Transfers: Entities involved in a merger, acquisition, consolidation, or asset sale involving WestTech Distribution LLC.
4. Cookie Policy & Tracking Technologies
We use cookies, web beacons, pixels, and local storage to personalize your browsing experience and collect usage analytics.
4.1 Types of Cookies We Use
| Category | Purpose | Essential Status |
| Strictly Necessary | Required for core site navigation, security, user login, and maintaining cart contents. | Mandatory |
| Performance & Analytics | Collect aggregated, anonymous data on site traffic, popular pages, and error logs (e.g., Google Analytics). | Optional |
| Functional | Remember user preferences such as currency, language, and regional settings. | Optional |
| Targeting / Advertising | Deliver tailored advertisements based on browsing habits and retargeting campaigns. | Optional |
4.2 Managing Your Cookie Preferences
You can manage or disable optional cookies at any time through our interactive banner or via your web browser settings:
You can adjust your browser settings to decline cookies or alert you when a cookie is sent.
Note: Disabling strictly necessary cookies may impact site functionality, such as keeping items in your shopping cart or logging into your account.
5. Data Security & Retention
5.1 Security Measures
We implement technical and organizational security measures to protect your personal data, including SSL/TLS encryption for data in transit, firewalls, role-based access controls, and encrypted data storage. However, no electronic transmission over the Internet or storage system can be guaranteed to be 100% secure.
5.2 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, complete orders, resolve disputes, and satisfy tax or legal recordkeeping requirements.
6. Your Data Rights & Choices
Depending on your jurisdiction (including rights under state privacy regulations such as the CCPA/CPRA and international privacy frameworks), you may have the following rights:
Right to Access / Know: Request details on the personal data we hold about you and how it is processed.
Right to Rectification: Request correction of inaccurate or incomplete personal information.
Right to Erasure (Deletion): Request the deletion of your personal data, subject to legal retention obligations.
Right to Opt-Out: Unsubscribe from commercial marketing communications at any time by clicking the "Unsubscribe" link in our emails or updating your account profile.
Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us at privacy@westtechdist.com.
7. Third-Party Links & Services
Our website may contain links to external third-party websites, plug-ins, or applications. WestTech Distribution LLC is not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of every website you visit.
8. Children's Privacy
Our services and e-commerce platform are directed exclusively at business professionals and adults aged 18 and older. We do not knowingly collect or solicit personal information from children under 16. If we learn that we have inadvertently collected data from a minor, we will delete it promptly.
9. Updates to This Policy
We reserve the right to modify this Privacy & Cookie Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our site after any updates indicates acceptance of the revised policy.