1. Ordering & Account Management
How do I create a B2B trade account?
You can create an account by clicking the "Register / Trade Account" button at the top right of our website. You will need to provide basic business details, including your company name, tax ID (EIN), and contact information. B2B wholesale accounts are typically verified within 1 business day.
Can I make purchases without registering an account?
Yes, guest checkout is available for single retail or standard orders. However, registering an account allows you to track shipments, save payment methods, manage tax-exemption documents, and access volume-discounted B2B pricing.
How do I apply for tax-exempt status?
To set up tax exemption, navigate to your Account Dashboard under "Tax Exemption" and upload a copy of your valid State Resale Certificate or Tax Exemption Certificate. Our compliance team will review and apply tax-exempt status to your profile within 24 hours.
Can I modify or cancel my order after submission?
Because orders enter our automated fulfillment queue rapidly, modifications or cancellations must be requested within 30 minutes of order placement by contacting our customer support. Once an order has been picked and packed, it cannot be canceled and must proceed through our standard return process.
2. Payment & Credit Terms
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), ACH electronic transfers, bank wire transfers, and approved Net 30 Commercial Lines of Credit.
How do I apply for Net 30 or corporate credit terms?
Qualified commercial entities can apply for line-of-credit terms by submitting a formal Credit Application through our portal. The evaluation process requires credit references and financial background checks, taking approximately 3 to 5 business days.
Are payment transactions on your platform secure?
Yes. All payment processing is fully encrypted using SSL/TLS standards and processed via PCI-DSS Level 1 compliant financial gateways. WestTech does not store complete credit card details on its servers.
3. Shipping & Delivery
What are your standard fulfillment times?
Standard orders placed before 2:00 PM EST on business days are processed and prepared for shipment on the same day or within 1 to 2 business days.
Do you offer free shipping?
Yes, we offer Free Standard Ground Shipping on domestic orders valued at $200.00 USD or more (excluding taxes, freight surcharges, and heavy/oversized items).
How do freight (LTL) deliveries work for heavy equipment or bulk pallets?
For oversized or heavy shipments:
The freight carrier will contact you 24–48 hours in advance to schedule a delivery appointment.
A representative aged 18 or older must be present to inspect the delivery exterior and sign the Bill of Lading (BOL).
Liftgate and inside delivery services can be added at checkout for an additional fee.
Do you ship internationally?
Yes, we service select international destinations. Please note that buyers are responsible for all applicable local import customs duties, tariffs, VAT/GST, and brokerage fees.
4. Returns, Refunds & Warranties
What is your return policy window?
We accept returns within 30 days from the original delivery date for items in brand-new, unused, and resalable condition with original packaging.
How do I initiate a return?
Log into your WestTech account dashboard or contact returns@westtechdistribution.com to request a Return Merchandise Authorization (RMA) number.
Once approved, you will receive an RMA approval document and return shipping guidelines.
Pack the item inside an outer box with adequate padding and clearly write the RMA number on the exterior shipping label.
Ship the package using a trackable service. Once received and inspected at our warehouse, your refund will be processed back to your original payment method within 3–5 business days.
Are there restocking fees?
Standard non-defective returns are subject to a 15% restocking fee to cover handling, inspection, and repackaging expenses. Original shipping costs are non-refundable.
What should I do if my shipment arrives damaged?
If your shipment exhibits visible external damage upon delivery:
Expressly note the damage on the delivery driver's receipt/BOL before signing.
Take clear photographs of the damaged packaging and product.
Contact Customer Support within 48 hours at support@westtechdist.com to initiate a freight damage claim.
5. Product Support & Wholesale Enquiries
Do products come with manufacturer warranties?
Yes, all new items sold by WestTech Distribution LLC carry full original manufacturer warranties. WestTech passes all manufacturer warranty protections directly to the original buyer.
Can I request a quote for bulk or volume orders?
Yes! For high-volume wholesale pricing, container loads, or custom procurement needs, please reach out directly to our commercial sales department at sales@westtechdist.com.